Last updated: 8 October 2026
Subscriptions
Calibrer paid plans are software subscriptions billed monthly or annually in advance. Your checkout or written order identifies the plan, price, billing interval and any separately priced services. Calibrer is a digital service; no physical goods are shipped, so there is no physical returns process.
Cancelling
You may request cancellation at any time through the contact page. Please include the organisation name and account owner’s contact details so we can identify the subscription. Cancellation normally takes effect at the end of the paid billing period, and we will not charge the next renewal after processing a timely request. Unless we tell you otherwise, you may continue using the service until the end of that period.
Refunds
Subscription fees and separately delivered onboarding, migration or development services are generally non-refundable once the relevant billing period or work has begun. We will correct duplicate or erroneous charges and provide any refund required by law. If we agree to another refund, it will normally be returned to the original payment method. This policy does not affect any mandatory statutory rights.
Billing disputes
If you do not recognise a charge or believe it is incorrect, contact us through the contact page before initiating a chargeback where possible. Include the organisation name, charge date, amount and a description of the issue. We will investigate and respond with the outcome or any information we still need.
Plan changes
You may ask to move to another plan. We will explain the effective date and any prorated charge or credit before making a change that affects the amount you pay.
Contact
Calibrer is operated by Brainsoft Limited, registered in England and Wales under company number 10569001. Send customer service and billing enquiries through the contact page or by post to Brainsoft Limited, 105 Bishop Road, Bishop Road, Stoke-on-Trent, England, ST6 6QW.